Downtime

PowerSchool Outage

Dear Faculty and Students,

Powerschool is being affected by an issue that is causing it to be inaccessible. The IT team is aware of the issue and is working to resolve it.

Downtime

Limited connectivity issue with ASD-Students WiFi

The ASD-Students wifi network is being affected by an issue that is causing students to be unable to access PowerSchool and the Self-Service app. The IT team is aware of the issue and is working to resolve it.

A workaround is available: students connecting to the Welcome wifi can access PowerSchool and Self-Service without issue. Teachers are unaffected.

Maintenance

Scheduled maintenance on Powerschool

Powerschool will be unavailable today from 12:30PM to 4:00PM.

Maintenance

Scheduled maintenance on Odoo

Odoo will be unavailable on Thursday, 28th September from 9:00PM to 11:00PM.

Maintenance

Internet gateway maintenance

The IT team will conduct preventative maintenance on one of our internet gateways this afternoon at 4:45pm. This maintenance will:
- Result in approx 5 minutes of internet downtime for the ASD wifi network. Welcome and ASD-Student will not be affected.
- Possibly result in a 5 minute window between 4:50 and 5:10pm where, when a device is moved between locations or connects to the WiFi for the first time, result in an authentication warning or a delay when connecting.

Maintenance

Print service partial outage

[UPDATE]: The IT team has implemented a fix and is in the process of visiting each printer to verify connectivity.

Our print service is currently unavailable on the Epson printers. Printing in the copy center and direct printing in the department offices are available.

We apologize for the inconvenience and are working to resolve it as soon as possible.

Resolved

Internet degradation resolved

Internet services have been restored to normal. Please submit an Odoo ticket or call x1370 if you experience further issues.

Downtime

Outage on various services

A power issue on campus is causing interruptions in some of our services. Our facilities and IT teams are working to restore normal operations. The affected services include:
• When connecting to WiFi, you may experience an "Authentication failed on network" error. After dismissing this error, your laptop will then connect normally.
• On-campus phones are currently down
• The Self-Service app and new laptop registration is not available
Other services are running normally.

Resolved

All services have been restored.

All services have been restored.

Downtime

Phone service restored

The campus phone system has returned to normal operation.

Maintenance

Planned Internet Maintenance, Thursday 3-3:30pm

In order to replace core equipment used to run our school network, the IT team has scheduled maintenance this Thursday, Aug 17 from 3 to 3:30pm. During this time, the school's internet connection and WiFi may experience outages. We will complete the maintenance as soon as possible.

If you plan to work on campus during this time, you may use a phone hotspot to connect to the internet. Google Workspace and Odoo will be unaffected by this maintenance, but PowerSchool and printing will be affected.