Issue affecting student print services and Self Service app
Resolved
May 17, 2023 at 07:29am UTC
The self service app and student print services are back online. Thank you for your patience.
Affected services
Created
May 17, 2023 at 04:00am UTC
The IT team is investigating an issue related to student print services and the Self Service app. Since this morning at 8:00am, students trying to print may see their jobs stuck in the print queue, and it will not appear on the printer when they log in. If they open Self Service, they will not be able to log in.
This issue does not affect teacher printing or Self Service.
The IT team is working to resolve this issue and will post updates to https://status.asdubai.org/. In the meantime, students should submit electronic copies of documents while we work to restore printing.
Affected services